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CI details

CI details iCube enables you to create ad hoc reports that help you to understand the details of individual CI records. You can use this report to analyze the life cycle of a configuration item, to measure the performance of a configuration item across business, application, and projects, and to analyze the distribution of configuration items for Incident, Problem, and Change.

Expand this link to view the CI details iCube attributes:

Attribute Name	Description
CI Age (Buckets)	Age Buckets for a hardware configuration item. This can be configured during initial deployment to suit analytics needs.
CI Age Year	Age (In Years) for a hardware configuration item. Calculated based on purchased date
CI Approval Group (Change)	Approval user group of the configuration item
CI Asset Tag	Asset tag of the configuration item if there is an associated asset
CI Assigned to	User assigned to the configuration item, that is the person using or primarily responsible for this item
CI Business Criticality	Business criticality of theconfiguration item. For example, 1 - Most critical 2 - Somewhat critical 3 - Less critical 4 - Not critical The attribute is OOTB applicable for CI classes Business Services and Business Applications only
CI Category	Category of the Configuration Item like software, hardware and so on as entered in the source
CI Class Name	Classification of the configuration item. For example, Business Service, Application, Server, Computer, and Hardware. Computer can be a child class of Hardware, Server can be a sub class of Computer.
CI Cost Center	Cost center of the configuration item
CI Department	Department of the configuration item
CI DNS Domain	DNS domain of the configuration item
CI Install Date	Install date of the configuration item
CI IP Address	IP address of the configuration item
CI Is Virtual	Flag indicating if this is a virtual configuration item
CI Location	Physical location of the configuration item
CI MAC Address	MAC address of theconfiguration item
CI Managed By	Person who manages the configuration item
CI Manufacturer	Manufacturer of the configuration item
CI Model ID	Model ID in case of a hardware configuration item. For example, Product Model ID
CI Model Number	Model number in case of a hardware configuration item
CI OS Domain	Operating system domain, generally applicable for a hardware configuration item
CI OS Service Pack	Operating system service pack, generally applicable for hardware configuration item
CI OS Version	Operating system version, generally applicable for a hardware configuration item
CI Owned By	Person who owns the configuration item
CI Purchase Date	Purchase date of a configuration item, generally applicable for hardware and is used in age calculation
CI Serial Number	Serial number of the configuration item
CI Status	Status of the configuration item. For example, Ready and In Maintenance
CI SubCategory	Subcategory of the Configuration Item. For example, computer, printer, storage device and so on when the category is hardware
CI Support Group	Support user group of the configuration item, that is the assignment group that takes up incidents, problems , Outages on this configuration item
CI Supported By	Supported By user of the configuration item
CI Vendor	Vendor of the configuration item
Configuration Item	Name of the configuration item

Metrics

Expand this link to view the CI details iCube metrics and their descriptions:

Metric Name	Description	Formula	Expected values
Age	Age of Configuration Item (Days)	Sum(Age) {~}	NULL or (0 or >0)
Change Backlog	Number of backlog Change requests on selected configuration items	Count([Open Count]) {~} <Backlog>	0 or >0
Change Failure Rate	Failure rate of changes deployed on selected configuration items, calculated based on latest 90 days	(([Unsuccessful Changes - Last 90 Days] / [Closed Changes - Last 90 Days]) * 100)	Between 0 to 100
Changes Closed in last 30 Days	Number of Changes deployed on select configuration items in the last 30 days	Count([Closed Count]) {~} <[Last 30 days (Lagging Count)]>	0 or >0
Changes Closed in last 60 Days	Number of Changes deployed on selected configuration items in the last 60 days	Count([Closed Count]) {~} <[Last 60 days (Lagging Count)]>	0 or >0
Changes Closed in last 90 Days	Number of Changes deployed on selected configuration items in the last 90 days	Count([Closed Count]) {~} <[Last 90 days (Lagging Count)]>	0 or >0
CI Count	Count of configuration items	Count([CI Count]) {~}	0 or >0
Incident Backlog	Number of backlog Incidents on selected configuration items	Count([Opened Incidents]) {~} <Backlog>	0 or >0
Major Incidents in last 30 Days	Number of major Incidents opened on selected Configuration Items in the last 30 days	Count([Opened Incidents]) {~} <[Major Incident- Last 30 Days]>	0 or >0
Major Incidents in last 60 Days	Number of major Incidents opened on selected Configuration Items in the last 60 days	Count([Opened Incidents]) {~} <[Major Incident- Last 60 Days]>	0 or >0
Major Incidents in last 90 Days	Number of major Incidents opened on selected configuration items the in last 90 days	Count([Opened Incidents]) {~} <[Major Incident- Last 90 Days]>	0 or >0
Mean time between Major Incidents (Days)	Mean Time between major Incidents occurred on selected configuration items based on latest 90 days of data	([Days between Major Incidents by CI Last 13 Months] / [Major Incidents of Last 13 Months])	Null or (0 or >0)
Mean time between Outages (Days)	Mean Time between Outages occurred on selected configuration items calculated based on the latest 90 days of data	([Days between Outages by CI Last 13 months] / [Outage - Last 13 Months])	Null or (0 or >0)
Monthly Incident Opening Frequency	Volume of Incidents that are opened in a month on select configuration items, calculated based on the latest 90 days data	(Count([Opened Incidents]) / 3) {~} <[Last 90 days (Lagging Count)]>	0 or >0
Monthly Unplanned Outage Downtime	Unplanned Outage duration in a month on selected Configuration Items, calculated based on data from the latest 90 days	((Sum([Outage Downtime]) / 3600) / 3) {~} <[Outage Type=Unplanned Outage- Last 90 Days]>	0 or >0
Monthly Unplanned Outage Frequency	Number of unplanned Outages in a month on selected configuration items, calculated based on the latest 90 days	(Count(Outages) / 3) {~} <[Outage Type=Unplanned Outage- Last 90 Days]>	0 or >0
Problem Backlog	Number of backlog Problems on selected Cconfiguration items	Count([Opened Problems]) {~} <[Problem Backlog]>	0 or >0